Advice and Counselling Service

QMUL Staff menu


The Advice and Counselling Service works with staff at QM to support students. Here are some resources aimed at members of staff:

Extenuating circumstances

If you are referring a student to us because they need documentation for Extenuating Circumstances or similar, please read our guidance first:

Absences and interruptions

Students may need to take a short leave of absence or consider interrupting their studies. For more information and for links to our student guides on resitting, interrupting or leaving your course see: Guidance for staff writing authorised absence letters

Students in distress

A step by step guide for members of staff who come into contact with students in distress is available to download. This will help you assess how urgent a situation is, what action you need to take and provides contact details of internal and external sources of support. 

Download the Students in Distress Guide, [PDF 3,861KB]

You might also find this mental health online tookit, produced by the University of the Highlands and Islands, a useful resource.

Staff training and workshops

The Advice and Counselling Service runs a number of workshops during the year to help staff support students. These include Immigration Rules and Working with International Students - the Implications of Culture. 

Staff can find more information and book onto courses through the Centre for Academic and Professional Development.

We also run Mental Health Awareness workshops, in collaboration with the College's Mental Health Coordinator. These enable staff to develop their understanding of mental health and will provide an opportunity to learn skills and strategies for responding to a variety of situations presented by students. 

The workshops are highly flexible and can be tailored to the needs of any department or service within the college. Please contact Rebekah Shaw in the Advice and Counselling Service to discuss your needs:

Academic advising

Download the College's guide to academic advising: Academic Advising Good Practice Guide [PDF]

Immigration rules

For further information and guidance for staff see: Immigration rules

Publicity materials for students

Employee Assistance Programme

QM has appointed an independent employee assistance programme, Workplace Options, to provide a comprehensive range of support services to staff including a 24-hour helpline and face to face counselling. These services are free, confidential and available to you, your family and those close to you.

Workplace Options
Freephone: 0800 243 458

Return to top