Advice and Counselling Service

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The Advice and Counselling Service works with staff at QM to support students. Here are some resources aimed at members of staff:

Dealing with urgent situations 

QMUL’s step by step guide for staff who are supporting a student in an urgent situation offers practical tips on how to respond in immediately urgent situations.  It also includes advice on how to follow up with QMUL’s mental health team once the immediate crisis is over, so that you can pass the situation on to staff at QMUL best placed to help.  The guide also provides guidance on other difficult situations that are less immediately urgent, as well as information about sexual violence and safeguarding issues.

Extenuating circumstances

If you are referring a student to us because they need documentation for Extenuating Circumstances or similar, please read our guidance first:

Absences and interruptions

Students may need to take a short leave of absence or consider interrupting their studies. For more information and for links to our student guides on resitting, interrupting or leaving your course see: Guidance for staff writing authorised absence letters

Staff training and development

There is a range of courses available on student support for personal tutors / academic advisers and mental health first aid.  Further support is available through a consultancy service run by the Advice and Counslling Service for staff who are supporting students, as well as discussion and support groups for staff available on request.  

Academic advising

Download the College's guide to academic advising: Academic Advising Good Practice Guide [PDF]

Immigration rules

For further information and guidance for staff see: Immigration rules

Publicity materials for students

Employee Assistance Programme

QM has appointed an independent employee assistance programme, Workplace Options, to provide a comprehensive range of support services to staff including a 24-hour helpline and face to face counselling. These services are free, confidential and available to you, your family and those close to you.

Workplace Options
Freephone: 0800 243 458

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