Staff in the Advice and Counselling Service are available to support colleagues across Queen Mary University of London who wish to discuss pastoral, welfare or policy issues that are affecting students or presenting a cause for concern. You can contact us by email, or by phone, to talk through a concern or to discuss options. If you contact us via email we have a direct email address staff can use: firstname.lastname@example.org We ask that you do not pass on this email to students as we ask them to complete a web form to ensure that we capture key information from them. If you contact us on the phone and cannot get through to us, please leave us a message so that we can get back to you.
Some of the ways that we can help you are:
Students causing concern or in distress
If you are worried about a student, and would like to discuss how best to approach the situation, how to raise your concerns with them and how best to refer them for specialist support, please contact the Advice and Counselling Service. We can help you to consider different ways that you might approach the situation to ensure that the student is able to access the help that they need if they wish to.
If you are concerned that a student may be at immediate risk to themselves or others, or if you feel a student is in need of urgent assistance, please download the following:
Senior staff in the Advice and Counselling Service are available to speak to staff individually, or in a group, about situations with students that are causing concern. Click here to fine out more about our support for staff.
Student Finance and welfare
The whole system of student loans, grants, bursaries, fee status and hardship funds is a complex and frequently changing area. The Welfare Advisers in the Advice and Counselling Service specialise in these areas and can answer any questions that you have. It is best to refer students to the Advice and Counselling Service if they require advice directly but if you have particular questions, for example how the funding situation may affect a cohort of students on a programme that you are running, please do contact us.
We offer training sessions and briefings for staff groups at Queen Mary who may wish to know more about certain aspects of student finance and welfare. Please contact us if you would like us to deliver a session for you and your colleagues.
Welfare Advisers in the Advice and Counselling Service are trained and authorised to provide immigration advice to students and applicants. Although it is best to refer students to us who need immigration advice, you may have immigration queries that affect whole cohorts of students or, you may want to understand more about the immigration rules in general to inform your work. Please contact us with your immigration queries.
We offer training sessions and briefings for staff groups at Queen Mary who may wish to know more about certain aspects of immigration for students and applicants, or who would like to know more about the immigration options for students who wish to remain in the UK to work after their studies. Please contact us if you would like us to deliver a training session for you and your colleagues.