The Advice and Counselling Service works to a confidentiality policy. This means that we are not normally able to tell you, or anyone else, whether we are working a particular student, or give you any information about their case.
Please see our Confidentiality and Data Protection Policy.
If you would like to know whether a student is using our service or, whether they have taken up your suggestion to contact us, please ask the student to let you know directly, if they are willing to.
Sometimes, it can be useful for a student for us to speak to other staff at Queen Mary University of London about their case. In this situation, we will discuss this with the student and if they are happy to give us their consent, we may contact you in relation to their case.
If you are concerned that a student may be at immediate risk to themselves or others, or if you feel a student is in need of urgent assistance, please consult the following documents:
Students in Distress Guidance for QM staff [PDF 140KB] UPDATED 23/02/18