What is counselling?
Counselling offers an opportunity to talk through your concerns in order to make changes and move forward in your life. It involves you having a face to face conversation with a trained and experienced practitioner in a confidential, non-judgemental setting. A counsellor will use their skills to help you to explore the difficulties you are experiencing, to make sense of the reasons why you are struggling and to think about what might help.
They will help you put your feelings into words and make connections between different aspects of your life. The opportunity to think and talk about your difficulties in a reflective way can not only bring a sense of relief but also help you to make meaningful changes to your life and relationships.
If you are not sure whether you would benefit from meeting with a counsellor, taking an online test might help you to decide:
If you are still unsure whether you need counselling, having an initial appointment with a counsellor can help you to decide what will be most helpful. You can come along for just one appointment if you wish, without making a commitment to further counselling. At least a third of all students feel that just one appointment really helps.
Many students also find it helpful to find out more about their current difficulties by reading about them in books (Bibliotherapy) or on the internet. Making sense of why we feel the way we do, can often bring relief and be enough to help us to get back on track.The Common problems section of our website provides information on some typical problems faced by students and about local sources of support, confidential helplines and online resources.The Online self-help programmes section offers free online tools.You might want to try some of these self-help approaches, and if things don't improve, contact our frontline team and ask about making an appointment with a counsellor (see below).
Counselling can be helpful for all kinds of difficulties and we are here to help with any personal issues which are having an impact on your ability to study or to make the most of student life. Whether you are dealing with something quite serious that you’ve struggled with for many years, or something smaller which has happened recently, counselling is a good place to start. Common reasons why students come to counselling might include:
- feeling anxious or suffering with panic
- feeling low or depressed
- dilemmas and difficult decisions
- feeling homesick
- sexuality and identity issues
- issues around gender identity
- exam stress
- cultural issues
- procrastinatng or feeling blocked in your work
- family problems
- eating issues
- experience of trauma or assault
Counsellors are here to listen and talk with you about anything that is on your mind and might be troubling you.
During the main university term-time we offer same-day appointments every weekday (Monday to Friday) afternoon (apart from university closure days). This means that you may be able to see a Counsellor without booking an appointment in advance.
Registration for same-day appointments starts at 1:30pm that day and slots are offered on a first come, first served basis with the appointments taking place at 2pm. There are a limited number of available same-day appointments and they often fill up quickly so we recommend you arrive well in advance of 1:30pm.
If you arrive earlier than 1:30pm, please take a seat in our waiting area. Staff in our frontline team will ask students to come forward when bookings for same-day appointments open at 1:30pm and you can then let staff know you would like to see a counsellor.
If you obtain a same-day appointment, staff in the frontline team will collect a few contact details from you and book you in to see a Counsellor. You can either wait in our waiting area until it is your turn to be seen, or leave and come back at the time you have been allocated.
If after waiting you do not obtain a same-day appointment, staff in the frontline team will let you know when the earliest pre-booked appointment is, or talk to you about trying to obtain a same-day appointment on another afternoon; during busy periods it is possible it may take a couple of attempts, yet this could still mean that you will be seen sooner than waiting for a pre-booked appointment.
If you would prefer to have a guaranteed appointment, you can book an appointment for a specific time. You can book an appointment by visiting our reception in person or by telephone on 020 7882 8717.
Appointments last up to 50 minutes and take place in a confidential one-to-one setting.
Some people find that a single appointment with a counsellor is all they need; for other people further appointments will be helpful. Waiting times for further counselling appointments vary depending on the time of year. At quieter times, nearer the start of terms, or during student vacation time, you may be offered another appointment in the week following your initial meeting. At busier times, the waiting time may be 2 weeks or longer. The more flexibility you have to attend appointments the sooner we will be able to offer you something suitable. Any further appointmnets will usually be with the counsellor you met with initially. Occasionally, however, people may be referred to a different counsellor for further counselling sessions.
Our experienced frontline team deal with all types of enquiries and can explain how we might be able to help you. We have a lot of information available in our waiting area which our staff can direct you to. We also hold information about other support services, both within QMUL and outside. If there is another service that might be more helpful, either a different department at QMUL, or an organisation outside, we can usually direct you towards this. If it is still unclear how best we can help you, then you are welcome to see a counsellor to discuss possible options with them in private.
Please arrive 10 minutes before your appointment time. Our frontline staff will ask you to fill in a form for our records. They will also ask you to sign a statement showing that you understand our Code of Practice on confidentiality. You can read our Confidentiality Code of Practice in full here: Confidentiality and Data Protection [DOC 48 KB] UPDATED 30/04/15 If you are late for your appointment, your counsellor may decide that it will be best to reschedule your appointment, or they may decide to meet with you for a short appointment. In our experience, it can be unhelpful to begin an appointment when there isn’t enough time to discuss things fully, and this is why the counsellor might decide it is best for you to book another appointment.
Your appointment will always be in private, in one of our consulting rooms. Your first session will involve finding out if counselling is what you want and if it is going to be helpful for you. The counsellor will listen to what has been troubling you and what made you decide to contact us. We will probably ask you some questions about yourself, your background, and how your difficulties are affecting your studies and general well being.You and the counsellor will have the opportunity to think together about what will be most useful to you. That might be individual counselling, group therapy, cognitive behaviour therapy or something else. If it is felt that the short term counselling offered within our service is not going to be the best form of help, we will try to refer you to a more suitable service. If you decide with your counsellor that counselling with us would be helpful, together you will decide when would be best to meet again and the likely number of sessions you might need, bearing in mind the fact that we are a short term service.
Your first appointment will be an opportunity to speak about what is on your mind and then discuss whether counselling within this service is the best option for you and, if it is, what type of counselling might be most helpful. As well as 1:1 counselling we offer group therapy, cognitive behaviour therapy, workshops and a range of self help materials:
- Group therapy provides confidential emotional support, discussing issues with other students and the group therapist over a period of time, usually at least a term, sometimes a whole academic year or longer.
- Cognitive Behaviour Based-Therapy is a practical, problem-solving approach which tends to be more structured and involves setting and working towards specific goals.
- Workshops and psycho-educational groups for specific issues run at different times during the year and will be publicised on our website and by posters around the campus. These normally cover topics such as managing stress, assertiveness, procrastination and exam anxiety.
- Bibliotherapy is a scheme run jointly with the Library which provides recommended self-help books to address psychological and emotional issues.
- Online self-help programmes offers online packages for those who may not feel they need counselling, or they may feel uncomfortable talking to someone face to face about their difficulties. In this situation it can sometimes feel easier at first to use computer based ways to work on your difficulties.
If it becomes apparent during your first appointment or subesequently, that you need more a specialised service or longer term therapy than we offer, your counsellor will help you to access this support outside of our service.
Due to the very high demand for counselling, any missed appointments will be counted as one of your agreed number of sessions. If you cancel with at least 24 hours notice, that session will not be counted.
Counselling is usually offered as a one-to-one therapy in a confidential setting and it is therefore not appropriate for others to attend. You are welcome to bring someone and they can wait in the waiting room. If there is a particular reason why you would want someone to attend one of your sessions, please discuss this with your counsellor.
Anything discussed with a counsellor and even the fact that you have attended an appointment is confidential to the service. Information about your attendance will only be shared with others in very specific circumstances and, except under very exceptional circumstances, with your explicit consent.
For our detailed policy on Confidentiality and Data Protection see Policies and Procedures.