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Opening hours

Temporary closure and limited service notices

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Call, fax or write to us 

How to access Welfare Advice

How to access Counselling

Contact details for other QM services



The Advice and Counselling Service reception is open during the following hours (but please also see temporary closure dates below).

Please note that the Advice and Counselling Service operates according to the main university 'Term-time' and 'Vacation' periods; the dates for certain programmes such as those in the School of Medicine and Dentistry may differ.  The main university term time dates are listed below.

Main university term-time


 Monday  09:30 - 16:30
 Tuesday  11:00 - 16:30

 09:30 - 16:30  Closed 12:30 - 13:30 for staff meeting

 Thursday  09:30 - 16:30
 Friday  09:30 - 16:30

Main university vacation

Monday 13th June - Friday 16th September 2016


 10:00 - 12:30 

 13:30 - 16:00

 Tuesday  10:00 - 12:30  13:30 - 16:00
 Wednesday   Closed  13:30 - 16:00
 Thursday   10:00 - 12:30   13:30 - 16:00
 Friday  10:00 - 12:30  13:30 - 16:00



  • Due to university closure days we will be closed from 4pm on Thursday 22nd December 2016, and will re-open at 10am on Tuesday 3rd January 2017
  • Due to bank holidays we will be closed all day on 14th April 2017, 17th April 2017, 1st May 2017, 29th May 2017 and 28th August 2017
  • Please note there will be no same-day service for counselling this Thursday 20th October. The same-day service for advice appointments will continue as normal on this day.

For information about alternative sources of support you can access while we are closed, please click here


The Advice and Counselling Service is on the ground floor of the Geography Building, on the Mile End Campus. Our entrance is located on the west side of the Geography building. We are building number 27 on this map:

QMUL Map of Mile End Campus


If you are a QM student, or a prospective student, you can use this enquiry form to ask for an appointment or more information or advice about something you have read about on the Advice and Counselling website. Sorry but we do not have the resources to answer queries from students who are not connected to QM.

Alternatively, you can:

  • visit us in person (opening times above)
  • telephone us on +44 (0)20 7882 8717 (opening times above - please note our voicemail facility is temporarily unavailable) 
  • email us using the enquiry web form below 
  • send us a fax on +44 (0)20 7882 7013
  • write to us at Advice and Counselling Service, Queen Mary University of London, Mile End Road, London E1 4NS


Enquiry Form

E.g. "John"
E.g. "Smith"
If you are asking for an appointment, we may need to call you