If you have applied for your Student Finance, but it is has not been processed by the start of the academic year, there are a number of ways that QMUL can help:
If your Student Finance has been processed but your payment has not arrived, make sure that all of the steps below have been completed:
- You've submitted your application and all the correct supporting evidence
- Your bank details are correct on your application – check your online account
- You've signed and returned your declaration form
- You've fully enrolled
- QMUL has confirmed your attendance to Student Finance England
- You’ve allowed 2-3 working days for the funds to be paid into your bank account
If all of these steps have been completed and you still haven't received the money, you can call SFE on 0300 100 0607 to try and find out what is causing the delay. If you are unable to resolve this, you can contact a Welfare Adviser in the Advice and Counselling Service.
The Students Loans Company do have a formal complaints procedure. You can register a formal complaint by:
Telephone: 0300 100 0601
When registering your complaint by email you can complete the Online Customer Complaint form and attach it to your email.
For more information on making a complaint to SLC click here.
If you have received your entitlement letter from SFE, or you can see in your online SFE account that you have been awarded a Tuition Fee Loan, you should take a copy of this letter, or a print out from your online account, with you to enrolment so that you can fully enrol. However if you don't have your letter, enrolment staff can usually check whether your Tuition Fee Loan has been confirmed by SFE. More information is available on the QMUL pre-enrolment web pages.
If your Student Finance has not been processed yet, you won't normally be able to fully enrol, unless you are able to sign a payment agreement to pay the tuition fees yourself, including an up front payment of 25% of the total tuition fee (This agreement can later be cancelled if you apply for and are awarded a Student Finance Tuition Fee Loan, and any tuition fees that you have paid yourself can be refunded to you). Instead you can be temporarily enrolled, to give you time to make your Student Finance application. Temporary enrolment ends on 19 October 2018.
If you are having problems with your Student Finance application, for example if it is delayed beyond the standard processing times, or you have been found ineligible and think this is wrong, please contact a Welfare Adviser in the Advice and Counselling Service for advice. If your case is complex, with your permission we can liaise with Student Finance on your behalf, with your permission.
You can read more information about enrolment on the QMUL induction web pages.
Continuing students can re-enrol online, once you have either had your Tuition Fee Loan approved, or your Student Finance account shows that the Tuition Fee Loan is 'available', and you have a Student Support number from Student Finance England (13 digits). The deadline for re-enrolment is 7 October 2018.
If you are having problems with your Student Finance application and you are unable to resolve these, please contact a Welfare Adviser in the Advice and Counselling Service for advice. If your case is complex, we can with your permission liaise with Student Finance on your behalf, with your permission.
If for any reason you are unable to make an application for a Tuition Fee Loan before the re-enrolment deadline of 7 October 2018, you could enrol by signing a payment agreement to pay the tuition fees yourself, which includes an up front payment of 25% of the total tuition fee (This agreement can later be cancelled if you apply for and are awarded a Student Finance Tuition Fee Loan, and any tuition fees that you have paid yourself can be refunded to you).
Interest free loan from the university
If you have applied for a Maintenance Loan and/or Maintenance Grant from Student Finance England, and your application has been delayed, once you are fully enrolled you can apply to QMUL for an interest free loan for your living costs. You can repay this money once you receive your maintenance funds from Student Finance. Contact the Student Enquiries Centre, ground floor, Queens' Building, or email email@example.com
Bank overdraft facility
You might be able to obtain an interest free overdraft from your bank, to help pay for your living costs while your Student Finance is being processed:
- Ask your bank if they can upgrade your existing bank account to a student account with a free overdraft facility. You would need to show your bank proof of your confirmed offer or that you have enrolled at QMUL. Banks usually expect your Student Finance to be paid into your student bank account once it is processed.
- You could try opening a student account at the Santander bank in the Student Village at the Mile End campus (there are also other banks in the local area, but this is the only one on campus). To open an account in person you will need to take your passport or driving licence, and proof of your address, plus proof of your unconditional firm offer at QMUL (your UCAS letter) or your QMUL ID card if you have already enrolled . If your application is successful, you will normally get a £250 overdraft facility straight away. This will normally convert to a £1500 overdraft facility within two weeks of you paying in £500. The account has a condition that you must pay at least £500 in to it each semester. If you don't do this then the overdraft facility may be withdrawn.
- If you already have a standard Santander account, go to your branch with your passport or driving licence, your debit card, and proof of your unconditional firm offer or enrolment at QMUL. They will then consider upgrading your account to a student one with an automatic overdraft facility of £250, and the possibility of extending this to a £1500 limit in line with the same conditions outlined above for new customers.
- The Money Saving Expert website has a comparison of new bank accounts for new students.
If you have applied for Student Finance and have been told that you are not eligible for it, or you are not eligible for certain elements, or you have not got as much money as you anticipated, please contact a Welfare Adviser in the Advice and Counselling Service. A Welfare Adviser can check your eligibility for the different elements of the Student Finance package, and can help you to remedy your situation or submit a formal appeal if appropriate. Similarly, if you are not sure if you are eligible for Student Finance, please read the Undergraduate Funding information and then contact a Welfare Adviser if you need more advice.
Law, regulations and policies can change quickly. The information on our website is given in good faith and has been carefully checked but QMUL cannot accept responsibility for any errors or omissions. QMUL is not responsible for the content or reliability of the linked websites which are provided for further information.