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Advice and Counselling Service

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HOUSING ADVICE

There are a number of different places offering housing advice to students. On this page, we explain where to go for advice for different types of housing issues.


  • What do the terms of my contract mean?
  • Is my contract fair?
  • Can I get out of my contract?
  • I will be a joint tenant, how does this affect me?

For advice on all of the above please consult:


  • My landlord says I have to leave
  • My landlord has sold the property I live in, even though I have a tenancy
  • My landlord keeps coming into the property
  • I want legal advice about my housing problems
  • Can I get out of my contract?
  • My flatmate has left, do I need to pay their share of the rent?
  • How can I arrange for someone else to take my place in my tenancy?
  • How can I remedy noise or environmental health problems?

For advice on all of the above please consult:


  • Should my rental deposit be protected?
  • How can I make sure I get my deposit back?
  • What must my landlord do with my deposit?
  • How can the TDP help me if my landlord and I are in dispute about my deposit?

For advice on all of the above please consult:


  • If you are in dispute about getting your rental deposit back, see Tenancy Deposit Protection (TDP) above
  • If your landlord owes you money for something else, or you are in dispute, you may be able to make a money claim or court claim

For advice on the above please consult:

For help with completing your claim forms please contact:


  • how can I afford to pay?
  • I need to move urgently, how can I afford it?
  • What hardship funds are there?
  • I have a disability / health condition - what benefits or extra money can I get?
  • Can I claim housing benefit?
  • I need help with my budget

For advice on all of the above please consult:


For help with finding accommodation please consult:


  • Am I exempt from paying?
  • My local authority insists that I am liable to pay - what can I do?
  • I need advice and representation for an appeal or tribunal

For advice on all of the above please consult:


  • I have lived in QMUL accommodation before and I need a reference for a new landlord

For advice on this please consult:


  • My landlord won't carry out repairs/remedy problems
  • What are my rights?
  • Is it ok for me to carry out repairs?
  • Can I withhold rent?

For advice on all of the above please consult:


  • Can I get out of my contract?

    For advice on this please consult:

  • I am feeling bullied / distressed by the situation with my flatmates

    For advice on this please consult:

    Aditionally, if  you are living in QMUL accommodation, you can also speak to Queen Mary University Residential Support for help to resolve disputes between flatmates:

  • I am unhappy and thinking of leaving my accommodation and/or my course

    For advice on this please consult:


I have a disability or special reason why I need to live in QMUL halls

  • If you have a physical disability or health issue, contact the QMUL Disability and Dyslexia Service to discuss your housing needs.
  • If you have a mental health condition or other personal, emotional circumstances, contact our Mental Health Coordinator at the Disability and Dyslexia Service to discuss your housing needs

  • I have fallen behind with my rent payments
  • What help can I get?
  • Do I need to leave my accommodation?

For advice on all of the above please consult:


  • Can I claim?
  • I am a lone parent - how much housing benefit/universal credit can I get?
  • I have a disability / ill health - how much housing benefit/universal credit can I get?
  • I need help to appeal a housing benefit/universal credit decision

For advice on all of the above please consult:


  • Am I eligible?
  • I am already in local authority accommodation - I need advice about my rights
  • I am living in overcrowded housing

For advice on all of the above please consult:


  • Can QMUL provide me with housing?

    Limited emergency accommodation may be available. Please contact:

 

 

  • Can I be housed by my local authority homeless person's unit?
  • ​I have no money

 

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