What happens after I apply for Student Finance?
Student Finance England (SFE) will assess your application. If they need further evidence from you, they should contact you to ask for this. Try to provide any requested evidence as soon as possible and send any documents by special delivery post to avoid delays and the risk of any original documents being lost.
If you don’t hear from SFE within a few weeks of applying, phone them on 0300 100 0607 to check the progress of your application, and to ask whether you need to provide any further evidence.
How will I know if I am eligible for Student Finance?
If SFE decide that you are eligible for Student Finance, they will send you a Student Finance Entitlement letter stating the amount of Tuition Fee Loan and money for living costs that you have been awarded. Keep this letter safe. If you will be getting a Tuition Fee Loan, you need to show this letter when you come to enrol at Queen Mary University of London. The full breakdown of your entitlement and payment amounts will not be listed on your entitlement letter, it will just state the total amount of money that you are entitled to: you can see the full breakdown on your online SFE account (look for the page called ‘your student finance 2020/21’).
When will I get paid my Student Finance?
Once you have enrolled, Queen Mary will let SFE know you are attending and the first instalment of your Maintenance Loan will be paid into your bank account. Your Tuition Fee Loan will automatically be paid to Queen Mary in three instalments throughout the academic year.
What if my Student Finance is delayed?
If your Student Finance application is delayed and you do not get any money by the start of the academic year, you can apply for a discretionary short term interest-free loan for living costs, once you are fully enrolled, from the Bursaries, Grants and Scholarships Office. Contact the Student Enquiry Centre, ground floor, Queens’ Building or email email@example.com.
There is more information about what to do if your Student Finance is delayed on the Advice and Counselling Service website.
If SFE tells you that you are not eligible for Student Finance, please contact a Welfare Adviser in the Advice and Counselling Service, as eligibility for Student Finance can be complicated. You might also find it useful to read the later section of this advice guide ‘Eligibility Rules for Government Student Finance’ which explains the main eligibility criteria.
If you have been refused student finance on eligibility grounds, the Welfare Adviser will need to see a copy of any letters you have received from SFE so they can check whether SFE’s decision about your eligibility seems correct. If it doesn’t, the Welfare Adviser can advise you about appealing against it, and can usually write you a letter to send with your appeal. If you have not received a written decision, it is helpful to contact SFE on 0300 100 0607 to request one so you can appeal the decision if you need to.
What happens if my circumstances change?
If your circumstances change, after you apply for Student Finance, you need to notify Student Finance England.
You can use your online Student Finance account to make changes to:
- your course details;
- your university details;
- the amount of Tuition Fee Loan or Maintenance Loan you’re asking for;
- your personal details e.g. your address
After you have started your course, you won’t be able to notify SFE of a change of course details or the amount of tuition fee you are being charged: this is done by the Registry at Queen Mary. Contact the Student Enquiry Centre if you need to ask about this.
If you made a paper application for Student Finance you should still have been invited by SFE to set up an online account and notifying a change of personal circumstances this way can be quick and easy.
If your household income for the 2020/21 tax year drops by more than 15% compared to the 2018/19 tax year and you want to be financially reassessed, see the earlier section ‘The Student Finance income assessment.’
Law, regulations and policies can change quickly. The information on our website is given in good faith and has been carefully checked but QMUL cannot accept responsibility for any errors or omissions. QMUL is not responsible for the content or reliability of the linked websites which are provided for further information.