What if the person providing my documentation is unwilling or unable to include all of the required information?
Sometimes, medical or other professional staff might not feel able to confirm your circumstances or comment on how you might have been affected. For example, if you have recovered from being unwell by the time you see a doctor, they may not be able to confirm your illness or comment on how it affected you. This is why you are advised to see a medical practitioner while you are unwell.
Similarly, if you seek support from the university’s Advice and Counselling Service (and you are contacting them for the first time), staff will not normally be able to provide documentation as they will not have detailed knowledge about your situation yet, or have observed the effects of the difficulties you have been having. If you are using the Advice and Counselling Service for support, you still need to get documentary evidence from a medical practitioner, as explained above, (or one of the other types of documentation if your claim is non-medical) to support your extenuating circumstances claim. You may be able to obtain documentation from the Advice and Counselling Service, but this should be in addition to your formal medical or non-medical documentation, not instead of it.
If the person providing your documentation is unable or unwilling to provide all of the required information, you should explain this on your extenuating circumstances claim form. Explain, in your own words, what your circumstances are and how they have affected you. However, claims without proper documentation to authenticate them are unlikely to be successful.
Law, regulations and policies can change quickly. The information on our website is given in good faith and has been carefully checked but QMUL cannot accept responsibility for any errors or omissions. QMUL is not responsible for the content or reliability of the linked websites which are provided for further information.