Do I need to contact the Advice and Counselling Service if I have extenuating circumstances?
No, you don’t need to contact the Advice and Counselling Service about your extenuating circumstances claim specifically. However, there are ways in which this service can help you:
The Advice and Counselling Service can help you if:
- You would like emotional support for personal or emotional issues that have contributed to your extenuating circumstances
- You would like financial or welfare advice about the issues that have contributed to your extenuating circumstances, including help applying to hardship funds
- You would like advice about your funding entitlements or other practical issues if your extenuating circumstances mean that you will take longer to complete your programme and / or you have a period of time out from your studies
The Advice and Counselling Service cannot help you if:
- You want documentation for your extenuating circumstances claim. See the section What documentation do I have to provide with my extenuating circumstances claim form?
- You want help to complete your extenuating circumstances claim form. See next section.
Law, regulations and policies can change quickly. The information on our website is given in good faith and has been carefully checked but QMUL cannot accept responsibility for any errors or omissions. QMUL is not responsible for the content or reliability of the linked websites which are provided for further information.