How do I claim council tax exemption?
I live outside Tower Hamlets, Newham, Redbridge or Waltham Forest
Unless you live in one of the above boroughs, to prove your full-time student status you need to submit a QMUL certificate of enrolment to your local authority’s council tax office. You can request your certificate online or ask at the relevant office:
- Student Enquiries Centre, ground floor of the Queens’ Building (undergraduates and all taught postgraduates)
- Research Degrees Office, E15 ground floor Queens’ Building (all postgraduate research students, except writing up students – see later section of this guide ‘I’m a PhD student writing up’)
- Student Office, ground floor Garrod Building, Whitechapel (all undergraduate medical and dental students)
- Study Abroad Office, room E09, Queens’ Building (Study Abroad students)
You need to send a new certificate of enrolment to your local authority’s council tax office at the start of each academic year. If you use special delivery post, you can track delivery: https://personal.help.royalmail.com/app/answers/detail/a_id/52
Alternatively, you can go to your local council offices and hand in your documents in person. If you do this, ask for a date-stamped receipt which you should keep in case you later need to prove you have provided evidence of your full-time student status to your local authority. The local authority may also ask you to provide other documents such as a copy of your tenancy agreement.
If you are unsure how to contact your local authority, and to check how it deals with council tax, enter your postcode online:
I live in Tower Hamlets, Newham, Redbridge or Waltham Forest
You will need to fill out an online application form called ‘a student disregard application form’ which you can access under the Council Tax Exemption section of the Student Enquiry Centre’s ‘Documents and Letters’ webpage. You will also need to ensure your term time address in MySIS is up-to-date with your address in either Tower Hamlets, Newham, Redbridge or Waltham Forest.
QMUL does not issue certificates of enrolment for students living in Tower Hamlets, Newham, Redbridge or Waltham Forest. Instead, QMUL sends these council lists of eligible students directly. The list normally includes students who are interrupting or resitting out of attendance as well as fully enrolled students – however see the next section ‘I’m interrupting or resitting out of attendance,’ for more advice about council tax exemption and final year students. This means that you don’t need provide a certificate to Tower Hamlets, Newham, Redbridge or Waltham Forest council.
If you receive a Council Tax bill, you can check with the Student Enquiry Centre (undergraduate and taught postgraduate students) or the Research Degrees Office (postgraduate research students) that they have sent your details to Tower Hamlets, Newham, Redbridge or Waltham Forest.
What do I do if I move accommodation during the academic year?
If you are moving within the same borough, you should inform your local authority council tax office of your change of circumstances to avoid the risk of being sent a bill for a property you have moved out of.
If you move to a different borough, you need to submit a QMUL certificate of enrolment to your new local authority’s council tax office, unless you are moving to Tower Hamlets, Newham, Redbridge or Waltham Forest.
Law, regulations and policies can change quickly. The information on our website is given in good faith and has been carefully checked but QMUL cannot accept responsibility for any errors or omissions. QMUL is not responsible for the content or reliability of the linked websites which are provided for further information.