How do I claim council tax exemption?
I live outside Tower Hamlets, Newham, Redbridge or Waltham Forest
Unless you live in one of the above boroughs, to prove your full-time student status you need to submit a Queen Mary student status letter to your local authority’s council tax office. You can access your student status letter online.
You may also need to complete forms for your Local Authority - please check their website.
You need to send a new electronic status letter to your local authority’s council tax office at the start of each academic year. If you use special delivery post, you can track delivery.
Alternatively, you can go to your local council offices and hand in your documents in person. If you do this, ask for a date-stamped receipt which you should keep in case you later need to prove you have provided evidence of your full-time student status to your local authority. The local authority may also ask you to provide other documents such as a copy of your tenancy agreement.
If you are unsure how to contact your local authority, and to check how it deals with council tax, enter your postcode online.
I live in Tower Hamlets, Newham, Redbridge or Waltham Forest
As explained on the Student Enquiry Centre webpage you will need to fill out an online application form called ‘a student disregard application form.
If you live in Tower Hamlets, the form will ask you to provide a council tax accout number. To get this you need to first complete an online moving in form to register that you have moved into the borough.
You will also need to ensure your term time address in MySIS is up-to-date with your address in either Tower Hamlets, Newham, Redbridge or Waltham Forest. If you move outside one of these boroughs, you will need to send a student status letter to the new borough you are living in - see above.
Queen Mary does not issue student status letters for council tax exemption for students living in Tower Hamlets, Newham, Redbridge or Waltham Forest. Instead, Queen Mary sends these council lists of eligible students directly. The list normally includes students who are interrupting or resitting out of attendance as well as fully enrolled students – however see the next section ‘I’m interrupting or resitting out of attendance,’ for more advice about council tax exemption and final year students. This means that you don’t need to provide a letter to Tower Hamlets, Newham, Redbridge or Waltham Forest council.
If you receive a Council Tax bill, you can check with the Student Enquiry Centre (undergraduate and taught postgraduate students) or the Research Degrees Office (postgraduate research students) that they have sent your details to Tower Hamlets, Newham, Redbridge or Waltham Forest.
What do I do if I move accommodation during the academic year?
You should update your change of address in Mysis as soon as possible. It can take local authority council tax offices an average of four weeks to update their records, so to avoid being sent a council tax bill, make sure you act quickly to inform the relevant parties if you change address.
- If you are moving within the same borough, you should inform your local authority council tax office of your change of circumstances to avoid the risk of being sent a bill for a property you have moved out of.
- If you move to a different borough, you need to submit a Queen Mary electronic status letter to your new local authority’s council tax office.
- If you are moving to Tower Hamlets, Newham, Redbridge or Waltham Forest, once you update your address details in Mysis, the Student Enquiry Centre will include your name and address on the report it sends to the local authority on the first Friday of every month. You may also need to ensure you complete any additional forms required by your Local Authority -see the previous section and also check your Local Authority website.
Law, regulations and policies can change quickly. The information on our website is given in good faith and has been carefully checked but QMUL cannot accept responsibility for any errors or omissions. QMUL is not responsible for the content or reliability of the linked websites which are provided for further information.