Advice and Counselling Service

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Support during the Coronavirus situation

We understand that you are likely to be feeling anxious and uncertain due to the current situation. It is very important that we all look after our physical and mental health and reach out for support if needed. This page contains advice and guidance as well as how to contact us in the Advice and Counselling Service if you need to. 

The Advice and Counselling Service

Resources for mental health and emotional support

General support and guidance

Money advice

Tier 4 students

PhD students

Students without family contact or support

Study Support

 The Advice and Counselling Service (ACS)

At the Advice and Counselling service we are available and offering an adapted service while staff are working remotely until further notice due to the Coronavirus situation. You can contact us by completing our webform and we will respond to you as soon as we can. 

Welfare AdvicePlease contact us if you would like welfare advice (financial, practical, legal or immigration). We will either reply by email or if your situation is more complex we will offer you an online appointment (phone or video call). If you have received welfare advice previously you are welcome to contact directly the welfare adviser who you are already working with. If your finances have been impacted, please see our specific web page about money and the coronavirus situation. 

Emotional support - Please contact us if you would like to book an appointment with one of our counsellors. Counsellors are currently offering appointments online, using video or audio calling software. If you are based in the UK, we will now be offering online counselling sessions, either one off or brief counselling contracts, using video or audio calling software. We can also offer wellbeing checks and phone support to students who are currently residing overseas.

 Resources for mental health and emotional support

Support at Queen Mary

Please contact us if you would like to book an online appointment with one of our counsellors. 

If you feel you are in crisis and need urgent help, we have a list of options here.

The Advice and Counselling Service's Counselling Blog for students is now live! You can read weekly blogs about looking after ourselves, mental health, studies and COVID-19. 

If you want to make contact with the Mental Health team based within the Disability and Dyslexia Service please contact DDS directly via their webform 

Other useful resources

You can also make use of Big White Wall for 24/7 online support

Student Minds has some useful resources for looking after your mental health during the Coronavirus outbreak. This includes guidance on mental health while self-isolating, and guidance for those with ongoing mental health difficulties.

MIND has information on Coronavirus and your wellbeing.

Psychology Tools Ltd published a Guide to Living with Worry and Anxiety Amidst Global Uncertainty (available to download as PDF in several languages).

If you are looking for support with a bereavement, The Good Grief Trust offers advice, information and support about coping with bereavement during the Coronavirus pandemic.

There are free guided meditations and mindfulness resources from Calm. 

The Queen Mary Student's Union has a 'Be kind to your mind' campaign with suggestions for looking after yourself during Covid-19. 

In addition, there are some useful resources, including free-to-use online programmes about all kinds of issues on our website.

 General support and guidance 

You can find advice and updates about the situation at Queen Mary here 

If you are in self-isolation and need support (for example shopping delivered or a friendly phone call), there is a Queen Mary support group where students and staff can ask for help. You can also volunteer for this if you would like to and are able to help. You can ask for help or you can volunteer on the web page. 

Please also follow the NHS guidance and Government guidance for up-to-date information.

 Money advice

If your financial situation has been adversely impacted by the Coronavirus situation please see our specific web page about this.

 Tier 4 students

If you are studying on a Tier 4 visa and you are concerned about how this may be affected, or are planning to apply for immigration permission to study at Queen Mary soon, we have written guidance for you here. 

 PhD students

The Doctoral College has produced a list of FAQs relating to the Covid-19 situation

 Students without family contact or support

The charity Standalone has a podcast series to support people estranged from their family, including some episodes specifically about managing the impact of the Coronavirus situation

 Study Support

There is guidance to assessment changes and claiming for extenuating circumstances here. 

For study skills advice and support click here. 

Our Counsellors have written a blog about taking care of your emotional and mental wellbeing during the exam period.

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