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Advice and Counselling Service


If your life is in danger or if you have a medical emergency (including mental health) call 999

For help and support at times of personal crisis:

Once you have had immediate support with your crisis using some of the options below, please arrange an appointment to see the Queen Mary University of London Mental Health Coordinator so that any follow up care and support can be put in place to help you manage your studies alongside any mental health issues.

Hospital Accident and Emergency (A and E) departments

Hospital Accident and Emergency departments deal with mental health crises as well as physical health emergencies.  If you don't need an ambulance, you can simply travel to any A and E department for help in a mental heath crisis, where you might be at risk of harming yourself or others. 

The Royal London Hospital at Whitechapel is the nearest A and E to the Mile End campus.  You can search for other A and E departments nearest to your location here.   Not sure if you need A and E Call 111 the NHS non-emergency number

Tower Hamlets Mental Health Crisis Line - 24 hours

This 24 hour crisis line supports people living and working in Tower Hamlets. Callers will be given support and advice from mental health professionals. It has been designed as a ‘first port of call’ for anyone experiencing a mental health crisis and can be used, where appropriate, as an alternative to visiting A&E services.  The Tower Hamlets Crisis Line number is: 0207 771 5807

Your GP / doctor

If you’ve noticed changes in the way you’re thinking or feeling over the past few weeks or months that concern you and cause you distress, you should consider going to see your doctor. Emergency appointments are often available on the same day - call your GP surgery for more information. 

Here is a guide on how to talk to your GP about mental health:

Queen Mary students who live on campus or in the local area - in post code areas E1, E2, E3 and E14 can register with the Student Health Service (SHS) and receive healthcare on campus during the main university term time. The SHS is based in the ground floor of the Geography building at the Mile End campus of Queen Mary. Click here for more information on the Student Health Service 

If you have not registered with a GP locally in London, you can find your nearest practice through the  NHS website, using the Services Near You search function, selecting GP and entering your postcode.

Samaritans - someone to talk to 24 hours a day

This is a free service offering telephone and face to face listening and support every day of the year.

Helpline open 24 hours a day everyday of the year. Tel: 116 123

Face to face: Open 9am-9pm daily

46 Marshall Street, London W1


SHOUT - the UK's first 24/7 text support service

This service is free on all major mobile networks. It is for anyone in a crisis anytime, anywhere in the UK. It's a place to go if you're struggling to cope and you need immediate help.

You can visit their website for more information or TEXT SHOUT to 85258.


Confidential helpline service staffed by trained professionals who can give support, practical advice and information to anyone concerned about themselves or a young person they know who may be at risk.

Open Monday: Friday from 10am -10pm, and 2-5pm on weekends
Tel: 0800 068 41 41

Women's Aid

Women's Aid were set up to stop domestic and sexual violence towards women. They have a free 24-hour National Domestic Violence Helpline and can put women who need to escape from a violent situation in touch with emergency refuge accommodation. Information includes advice about safety and what to do to help a friend in danger of domestic violence.

Helpline: 0808 2000 247

Maytree Respite Centre

Charity offering a one-off four night residential sanctuary for people in a suicidal crisis, in a calm, safe house in north London. Provides time and space to talk, reflect and be befriended in a supportive, non-medical environment. Alcohol and drugs, apart from prescribed medication, are not permitted. Not a drop-in centre, self referral by phone first.

72 Moray Road
London, N4 3LG

Tel: 020-7263 7070

Times: Open every day, 24 hours
Client group: People over 18, anywhere in the UK
Referral: Self referral by phone in first instance

Drayton Park Women’s Crisis House and Resource Centre

Shirley  McNicholas, Women's Lead
32 Drayton Park
London, N5 1PB

Tel: 020 7607 2777

Times: Open every day, 24 hours
Client group: Women 16 years and above, living in Camden and Islington
Referral: Self referral by phone in first instance

NHS funded residential mental health crisis project for women who would otherwise be admitted to hospital. The stay is offered for one week and extended to a maximum of four weeks. Short term, crisis work, linking women with community and statutory services. Children can be accommodated with their mothers.


A national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems, including family and friends.

Open daily 6-11pm
Tel: 0845 767 8000

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