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Advice and Counselling Service

What to expect

Counselling is a mutual commitment between you and your counsellor, so you’ll likely be offered a regular time for a series of 50-minute sessions. It’s important to attend regularly to get the most out of counselling.

Our counselling service is confidential, and counsellors work in line with the British Association for Counselling and Psychotherapy's Ethical Framework and adhere to professional standards.

Our service offers short-term counselling, with the number of sessions agreed between you and your counsellor when you meet. Sometimes students can find a one-off session is sufficient, and we are flexible in tailoring counselling to the individual’s needs.

At the initial consultation, you and the counsellor will build a picture of what’s going on for you, and consider a range of services – perhaps more one-to-one counselling, a workshop or group, CBT-informed therapy, or self-help resources.

Cancellations

If you need to cancel a session for any reason, please let us have more than 24 hours’ notice. Late cancellations will be counted as part of your allocated sessions.

If you miss two appointments in a row and we don’t hear from you, we’ll assume you don’t wish to continue with counselling for the time being. You are always welcome to get back in touch at a later date during your studies if you would like to see a counsellor again.

If you miss a session due to illness or extenuating circumstances, we will normally try to reschedule.

If you appear to be under the influence of drugs or alcohol at an appointment, we will need to reschedule your appointment.

At the end of your counselling

You will be asked to complete our feedback questionnaire online, as part of our routine monitoring.

Complaints

In the first instance, please talk to your counsellor about any concern you may have. If you are not satisfied, you can choose to submit a complaint in writing to our Counselling Manager via welfare@qmul.ac.uk.

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