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Advice and Counselling Service

How we can help

The Advice and Counselling Service is available and offering an adapted service during coronavirus.

Please contact us if you would like to book an appointment with a counsellor.

Counsellors are currently offering online appointments via MS Teams, support phone calls on Teams, and some face-to-face appointments (distanced with masks) as necessary.

Online appointments

If you don’t have a confidential space, you can use one of our zoom-rooms at ACS, a private room for video counselling.  Please request this when you contact us.

If you are currently living outside the UK, we are offering wellbeing checks and shorter support calls via MS Teams. You will need to provide an emergency contact within your country.

Is counselling right for me?

Counselling is a confidential space to explore what’s going on for you, with an experienced counsellor, to help you gain clarity, and make connections. Your counsellor won’t give you advice or tell you what to do, but will listen carefully to facilitate a clearer understanding of your difficulties.

Because we are a joint service, it’s important to distinguish Counselling from our Welfare Advice service. Welfare Advisers provide advice and guidance on practical issues such as finance and debt, immigration, welfare rights, international issues, estrangement and leaving care. Find out more about Welfare Advice.

Aren’t sure which you need? Please contact our Frontline Team where you can discuss the right help for you.

What happens next

If counselling is the right route for you, you will be offered a 50-minute initial consultation, to talk through your difficulties, and decide on next steps. You may be offered some short-term counselling, a group, or some self-help resources. Sometimes we recommended longer term counselling or a specialist service, and your counsellor may support you to access this. 

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