Advice and Counselling Service

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The following alternative sources of support, external to QM, could help with a range of practical and personal problems, if the Advice and Counselling Service is closed.

Resources for practical problems:

Resources for personal and emotional issues:

Local Advice Agencies

Tower Hamlets Law Centre

Free legal advice on a wide range of issues for those who live or work in Tower Hamlets.  For more information call 0207 247 8998 (Mon - Fri 10am - 2pm).

Toynbee Hall 

Free legal advice on many general issues, employment rights, housing, consumer rights and debt. Available for those who live, work or study in Tower Hamlets. Call 020 7392 2978 (9am-5pm, Mon to Fri) or email flac@toynbee

East End CAB

The largest Citizen's Advice Bureau in England serving people living in Tower Hamlets, Hackney and Newham. Online and in person advice available in various locations - find the most relevant service through the website

Housing issues


Legal advice about housing rights, tenancy problems and homelessness
Freephone: 0808 800 4444
Opening hours: 8am-8pm Monday-Friday, 8am-5pm Saturday-Sunday

Financial issues

National Debt Line

Information on how to deal with debt, negotiate with creditors, deal with bailiffs and courts
Freephone: 0808 808 4000
Opening hours: Monday to Friday 9am to 9pm, Saturday 9.30am to 1pm

Student Finance England

Information on Student Finance for students domiciled in England, and EU/EEA students
Telephone: 0300 100 0607

Student Awards Agency for Scotland (SAAS)

Administration of financial support in Higher Education for students from Scotland
Telephone: 0300 555 0505

Student Finance Northern Ireland

Administration of financial support in Higher Education for students from Northern Ireland
Telephone: 0300 100 0077

NHS Bursaries

Information on NHS funding for Medical and Dental Students
Telephone: 0300 330 1345 or 0191 279 0570


Free, tailored advice on how to deal with debt. 

Freephone: 0800 138 1111

Immigration and international student issues

UKCISA (UK Council for International Students)

Free telephone advice for international students including Tier 4 (G) immigration applications, entry Clearance and working in the UK after studies
Telephone no: 020 7788 9214
Opening hours: Monday to Friday 1pm to 4pm

Immigration Law Practitioners Association (ILPA)

ILPA is a professional body for immigration solicitors in the UK. ILPA does not offer immigration advice directly, but it has a search facility on its website to help you find a solicitor / legal adviser from its list of members.

The Law Society

The Law Society represents solicitors in the UK. There is information on their website about how to find a solicitor. 

Legal issues

Legal Advice

Help to find a legal advice agency or solicitor in your local area, according to the area of law you require help with
Telephone: 0845 345 4345
Opening hours: Monday to Friday 9am to 6.30pm

The Law Society

The Law Society represents solicitors in the UK. There is information on their website about how to find a solicitor. 

Citizens Advice Bureau

General free advice about your rights and entitlements in relation to a range of legal and financial issues. CAB are located across England click on link above to find your local CAB.

Legal Advice Centre at QMUL

Provides free legal advice on Tues and Thurs evenings in term time. The sessions are delivered by LAC Student Advisers under the supervision of qualified lawyers. Free written advice is provided within 14 days of attending an advice session.


Emergencies and medical issues

Accident and Emergency Department

For all kinds of medical emergencies, including mental health and psychiatric emergencies
For emergency psychiatric assistance ask for ‘on call psychiatric team’ to be called.
Telephone: 020 7377 7000
Location:  Royal London Hospital, Whitechapel Road, London E1 1BB
Nearest underground station: Whitechapel

Tower Hamlets Mental Health Crisis Line - 24 hours

This 24 hour crisis line supports people living and working in Tower Hamlets. Callers will be given support and advice from mental health professionals. It has been designed as a ‘first port of call’ for anyone experiencing a mental health crisis and can be used, where appropriate, as an alternative to visiting A&E services.  The Tower Hamlets Crisis Line number is: 0207 771 5807

NHS Walk-in / Urgent Care Centres

These are a facility you can go to if you need urgent medical attention but it is not a life-threatening situation.The NHS in England is currently changing how  these services work.    You can check information about what medical issues these centres deal with and how to access your local  centre here.  

Mental health issues

For urgent help and support at times of personal crisis - click here [PDF 226KB]

If you’ve noticed changes in the way you’re thinking or feeling over the past few weeks or months that concern you and cause you distress, you should consider going to see your . Here is a guide on how to talk to your GP about mental health: For non-urgent support, including longer term therapies and NHS services - External Support [PDF 314KB]]

Information and self-help resources for personal and emotional issues

The following websites provide information for understanding and coping with a range of personal and emotional issues. The information is provided for free, through online resources and booklets to print out.

MIND information booklets

MIND provide award-winning 'Understanding…’ booklets on a broad range of mental health problems and the ‘How to…’ series on coping with a range of issues including exam stress; loneliness; panic attacks; relationship problems; sleep problems; suicidal feelings; worrying and anger.  All booklets are free to print out, from their website.

Living life to the full

Free online courses for building confidence and assertiveness; practical problem-solving; sleeping better and changing unhelpful behaviours and thinking patterns which can contribute to anxiety and depression.

NHS self-help leaflets

Newcastle, North Tyneside and Northumberland Mental Health NHS Trust have developed self-help leaflets on the following topics: bereavement; anger; depression; low mood; obsessions and compulsions; panic; post-traumatic stress; shyness and social anxiety; sleep problems; stress and understanding voices and disturbing belief.

Helplines and support for personal, emotional difficulties

The following organisations provide helplines and email addresses for people who need someone to talk to confidentially. They can be contacted at times of crisis or whenever required.


Confidential, impartial emotional support for those who are experiencing distress or despair, including suicidal thoughts.  The Samaritans can be contacted by telephone, email, letter or face to face in one of the local branches.
Telephone: 116 123
Opening hours: 24 hours, 365 days a year


Confidential listening and information service run by students, for students.
Telephone: 020 7631 0101
Opening hours: Term time only, 6pm to 8am

Counselling for Medical Students - 24 hours a day, 7 days a week

BMA Counselling is staffed by professional telephone counsellors 24 hours a day, 7 days a week. They are all members of the British Association for Counselling and Psychotherapy and are bound by strict codes of confidentiality and ethical practice. You can even choose to remain anonymous when you call.
Call 0330 123 1245


Confidential support for people affected by mental illness.
Telephone: 0845 767 8000
Opening hours: Monday to Friday, 6pm to 11pm


Support, understanding and legal information on mental health issues, via the information helpline and email address. They also provide a broad range of information booklets, as detailed above.
Telephone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

Text: 86463 (Monday to Friday, 1 to 4pm)


The Havens

Sexual assault referral centres where specially trained, experienced professionals can give you; medical help and advice, counselling, practical and emotional support.
The Haven – Whitechapel
020 7247 4787 

The Haven – Camberwell
020 3299 1599 

The Haven – Paddington
020 3312 1101 

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