Advice and Counselling Service

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Opening times and Contact us

Opening hours

Temporary closure and limited service notices

Email us 

Find us

Call, fax or write to us

How to access Welfare Advice

How to access Counselling

Contact details for other QM services


Opening Hours

The Advice and Counselling Service reception is open during the following hours (but please also see temporary closure dates below).

Please note that the Advice and Counselling Service operates according to the main university 'Term-time' and 'Vacation' periods; the dates for certain programmes such as those in the School of Medicine and Dentistry may differ.  The main university term time dates are listed below.

Main university term-time


Monday 09:30 - 16:30
Tuesday 09:30 - 16:30

 09:30 - 16:30

 Closed 12:30 - 13:30 for staff meeting

Thursday 09:30 - 16:30
Friday 09:30 - 16:30

Main university vacation


Monday - Friday

09:30 - 12:30 and 13:30 - 16:30

 Closed 12:30 - 13:30 daily


Temporary closure and limited service notices 

  • Monday 31st August - Bank holiday closure 

For information about alternative sources of support you can access while we are closed, please click here

Our location

The Advice and Counselling Service is on the ground floor of the Geography Building, on the Mile End Campus. Our entrance is located on the west side of the Geography building. We are building number 27 on this map:

QMUL Map of Mile End Campus

Contact us

If you are a QM student, or a prospective student, you can use this enquiry form to ask for an appointment or more information or advice about something you have read about on the Advice and Counselling website. Sorry but we do not have the resources to answer queries from students who are not connected to QM.

Alternatively, you can:

  • visit us in person (opening times above)
  • telephone us on +44 (0)20 7882 8717 (opening times above - please leave a message if we are busy/closed)  It will not be possible to leave voicemail on this number after 4.00pm (GMT) on 27 March 2015 due to telephone service maintenance work.  Please contact us via email using the form below
  • send us a fax on +44 (0)20 7882 7013
  • write to us at Advice and Counselling Service, Queen Mary University of London, Mile End Road, London E1 4NS

So that we can respond to your email query, please provide all of the following information:

First nameE.g. "John"
Family nameE.g. "Smith"
Telephone - if you are asking for an appointment, we may need to call youE.g. "07123456789". If you are outside the UK, please include your country code, E.g. "+33 42 12 34 56"
EmailE.g. ""
If you do not provide us with an email address or a telephone number, we cannot respond to you
What is your student status?*
What is your course?*E.g. "BSc Mathematics"
What is your student number or applicant number? *E.g. "111234567"
Where is your permanent home? 
Have you ever contacted the Advice and Counselling Service before?
Type your question here:
*Sorry but we cannot respond to queries from students who are not prospective students, current students or recent students of QM.
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